Privacy Policy

1. Introduction

ASD Life Coaches ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website asdlifecoaches.com or use our coaching services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, mailing address
• Booking Information: Appointment dates, times, session preferences
• Communication Records: Messages sent through our contact form, emails, and chat
• Payment Information: Billing address, payment method details (processed by secure third-party providers)
• Coaching Session Information: Goals, progress notes, and session content (maintained confidentially)
• Newsletter Subscriptions: Email address and communication preferences

2.2 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• IP Address: For security purposes and general location (country/region)
• Cookies and Similar Technologies: See Section 6 for details

2.3 Information from Third Parties

• Scheduling Platforms: SavvyCal booking information
• Analytics Providers: Aggregated usage statistics
• Referral Sources: Information from referring organizations or individuals

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our coaching services
• Communication: To respond to inquiries, send appointment reminders, and provide service updates
• Personalization: To tailor coaching approaches to your individual needs
• Marketing: To send newsletters and promotional materials (with your consent)
• Analytics: To understand how our website and services are used and improve user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, email services, scheduling tools)
• Legal Requirements: When required by law, court order, or government request
• Safety: To protect the rights, property, or safety of ASD Life Coaches, our users, or others
• Consent: With your explicit consent or at your direction
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to you)

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure password hashing and authentication
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel
• Secure data storage with reputable cloud providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage.

Types of Cookies We Use:

• Essential Cookies: Necessary for basic website functionality (session management, security)
• Analytical Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may limit website functionality. Most browsers allow you to:

• View and delete existing cookies
• Block third-party cookies
• Block all cookies from specific sites
• Block all cookies entirely

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

All Users:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time

California Residents (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Client Records: For the duration of the coaching relationship plus 7 years
• Contact Form Submissions: 2 years
• Newsletter Subscriptions: Until you unsubscribe
• Website Analytics: 26 months (aggregated)
• Financial Records: As required by tax and accounting laws (typically 7 years)

9. Children's Privacy

Our services are intended for adults (18 years and older) or minors with parental/guardian consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will delete it.

10. International Data Transfers

Our services are primarily operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our services, you consent to this transfer.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of our services after any changes indicates acceptance of the updated policy.